What is important to consider when looking for a phone system?
When looking for a phone system, one should determine what are the immediate requirements for the system and its potential for growth. Many companies do not factor in their potential and end up having difficulties when they outgrow their systems.

What if I don't know what I need?
Many people are confused by the variety of choices and features available. We solve the problem by sending a design consultant to your office. The consultant will work with you in your environment to analyze your needs and to determine which system would benefit you the most.

How do I determine how many phone lines I need?
It all depends on how many calls you receive in a day, and how many lines potentially will be used at the same time. For example, if you had six lines and six employees on at the same time, incoming callers would hear a busy signal. To avoid this problem, you would need 2 to 4 extra lines.

Can you integrate a system into my existing infrastructure?
Our technicians are the best in the business and they will determine the appropriate method of     installation. If your existing cabling is not functional, we will correct the problem to ensure your phone system operates at the maximum of its capabilities.

Can my current phone system be upgraded or do I require a complete overhaul?
Many phone systems can be upgraded and our consultants will be happy to recommend add-ons where appropriate. Sometimes, a new system can be more cost-effective than upgrading. Our consultant will analyze your situation and provide you with options from which to choose.

What if my company moves?
We can handle all the technical aspects of disconnecting and re-establishing of your system.

What type of after-sales technical support do you provide?
We are available 24 hours a day, 7 days a week. And we are licensed and insured.  

Is your current service provider licensed and insured?
In fact,   99 percent of the technical support providers out there  are not operating with licenses or insurance. That means you assume all the risk, unless you call Sylvan.

 Feel free to call us with any of your questions or e.mail us at: sylvan@sylvansecurity.com.